Privacy Policy

Effective date: November 1, 2026
Business: RainLeaf Gutters LLC
Contact: [email protected] · (804) 376-1941

RainLeaf Gutters LLC (“RainLeaf,” “we,” “us”) provides residential gutter cleaning services in the Richmond, Virginia area. This Privacy Policy explains what information we collect when you use rainleafgutters.com, request a quote, book an appointment, call, text, or email us, and how we use that information.

Information we collect

We may collect:

Contact details you provide — name, email address, phone number
Service details — service address, answers about your home (stories, size, gutter guards, roof type, etc.), photos you upload, and appointment preferences
Communications — messages, emails, call notes, and SMS/text content related to quotes and service
Basic technical data — IP address, browser type, device type, and pages visited (via standard website/hosting analytics or pixels you choose to enable)

We do not ask children to use this site. Our services are for adult homeowners and property decision-makers.

How we use information

We use information to:

Provide quotes, book and fulfill appointments, and follow up on jobs
Send appointment reminders, scheduling updates, and service follow-ups
Respond to questions and customer-service requests
Improve our website and operations
Comply with law and protect against fraud or misuse

Text messages (SMS)

If you provide a mobile number and agree to receive texts, we may send messages about quotes, appointments, reminders, and related follow-ups. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for help. Consent to text is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile phone numbers with third parties or affiliates for their marketing or promotional purposes.

More detail: Messaging Terms.

Sharing of information

We share information only as needed to run the business, for example:

Service providers that host our website, forms, CRM, calendar, email, or SMS tools (such as our GoHighLevel / lead-system provider and telecom carriers) — under contracts that limit use to providing services to us
Payment processors if you pay online (they process card data; we do not store full card numbers on our website)
Professionals such as accountants or attorneys when required
Authorities when required by law or to protect rights and safety

We do not sell your personal information. We do not share mobile opt-in data with third parties or affiliates for their own marketing.

Photos

If you upload photos of your home or gutters, we use them to price and plan the job and to document work. Job photos may be stored in our customer record. We will not publish your photos in marketing without your permission.

Data retention

We keep customer and lead records as long as needed for service, records, taxes, and legitimate business needs, then delete or anonymize when appropriate.

Security

We use reasonable administrative and technical safeguards provided by our platforms. No method of transmission or storage is 100% secure.

Your choices

Update or correct your contact info by emailing [email protected]
Opt out of marketing emails via the unsubscribe link (service/transactional messages may still send)
Opt out of SMS by replying STOP
Request access or deletion where applicable by emailing us — we will respond as required by law

Third-party links

Our site may link to third-party sites (for example maps or social platforms). Their privacy practices are their own.

Cookies & Tracking

Our website uses cookies and similar technologies, including analytics and advertising pixels (for example Google and Meta), to understand site traffic, remember your preferences, and measure and improve our advertising. You can block or delete cookies in your browser settings; some site features may not work without them. We do not use cookies to collect your mobile opt-in information for marketing by third parties.

Changes

We may update this policy. The effective date at the top will change when we do. Continued use of the site after an update means you accept the revised policy.